FAQ



Will the reliability of my electric or natural gas service change with deregulation?


  • No. Regardless of which energy provider we help you choose, your electricity and natural gas will continue to be delivered safely and reliably by the local utility company, a company still regulated by the Public Utility Commission.

    • What happens if I have an emergency or power outage?


  • Because your local utility company is still responsible for the maintenance and repair of the poles and wires, you will call them in the event of an emergency or outage at the number provided on your bill.

    • What has stayed the same in electric and natural gas service with deregulation?


  • Your current Transmission and Distribution Utility, continues to deliver electricity and natural gas to your business. Your local utility company still responds to service interruptions and continues to maintain the poles, wires and pipelines. You will continue to receive the same reliable service you are used to with your local utility company, regardless of which energy provider you receive service from. It's helpful to think of electricity and natural gas deregulation like the deregulation that occurred several years ago in the long-distance telephone service market. Consumers now have the power to choose the long-distance carrier of their own liking. However, regardless of which long-distance carrier they choose, their phone lines are still provided and serviced by the same local phone company.

    • Why use a FPB Energy Consultant?


  • The answer is simple: we save you time and money. Staying in-tune daily with energy markets, providers and new opportunities is a full-time job. With FPB Energy consultants you can capitalize on the benefits offered by deregulation without committing significant time and resources to understanding the complexity of the markets. We get to know your business and your specific energy needs. Then we negotiate with energy providers on your behalf to get the best rates and options. After you have an agreement with a provider, we continue to service your business, and in case your needs change we are there to renegotiate new agreements that fit those needs. We do all the work. You receive all the benefits, including no out of pocket costs!

    • What happens if my energy provider stops serving customers?


  • If this were to take place, which is very unlikely, you would not be without energy. Your energy provider must give you advance notice to give you time to select a new provider. However, if you do not choose a new energy provider, your service will automatically be switched to another provider for your area. In this case, your energy rate may increase, so it's in your best interest to find a new provider if yours stops serving you. FPB Energy will monitor these situations and can provide you with a new retail energy provider if your current provider does stops serving customers.

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